You will need to re-enter a new password every time you reset the password. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting. Once you enter in the 'admin' username and reset code, the recorder will reboot. You can cancel the rest of the Setup Wizard if you want.Ĭancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window. Make sure to setup your new password and click NEXT. The reset code CANNOT be entered in this area. If the window you see looks similar to the image below, you are in the wizard. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33). The reset code needs to be entered after clicking Forgot Password. On the Login interface, click Forgot Password. You now use what you wrote down in the previous step to initiate a password reset on the recorder. Once your DVR shows on the list, click it once to see the MAC Address at the right side.Ĭopy down any MAC address starting with the characters '00-23-63' or 'BC-51-FE' first, then any others. Click on Add online device located at the upper left. The first time you run HomeSafe View, you will see this screen.Ĭlick on Next. Once you have HomeSafe View software open, proceed below Using the software Otherwise, if you are using a Mac computer, install the software linked below: If you are using a Windows computer and haven't installed HomeSafe View yet, follow this article instead: Installing the software Download the software To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer. The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.Įxcerpt from the Hardware Quick Set Up Guide

Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system. The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Swann homesafe view for mac